All warranty replacements must be pre-approved by contacting our RMA Department through the contact us page. Please provide us with your order number, date of purchase and problem with item.
Once your request has been received, you will be contacted within 5 business days with instructions for sending back the item(s). You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. We will ship the replacement once we have received and processed the returned item(s). If you request for a refund, we will notify you via email of your refund once we have received and processed the returned item(s). All refunds will be limited to and based on the current price of the item minus any restocking fees.
The buyer is responsible for returning the products at their own expense during warranty. The buyer will be responsible for properly packaging the product(s) and shipping product(s) back to our location.
The warranty is voided if:
The product(s) is customized in any way other than manual.
The product(s) is damaged due to natural causes.
The product(s) is damaged due to an accident.
The product(s) is vandalized or stolen.
The product(s) does not get proper or periodic maintenance.
The product(s) is used in a manner which it was not intended for.
The product(s) is modified
Only parts will be covered under the manufactures defect warranty. It is the responsibility of the customer to determine which part is defective. Customer is responsible for repairs or installation of new exchange parts. Only defective parts will be exchanged.
Should you have any questions or concerns about our shipping policy, please contact us.